AI KIOSK – Smart Public Administrative Service Station
AI KIOSK Solution – The New-Generation Public Administrative Service Station

In the process of local digital transformation, one of the biggest challenges is how to enable citizens to easily access online public services without being hindered by technology, devices, or skills in using digital systems.

In practice, many citizens, especially the elderly or those with little exposure to technology, still find it difficult to carry out administrative procedures online. Meanwhile, officers at the one-stop counter have to spend a great deal of time guiding, entering data, and helping process records, which increases workload pressure and affects service efficiency.

AI KIOSK was developed to address these problems by creating a smart point for receiving and supporting public administrative services, helping citizens carry out administrative procedures on digital platforms more simply, quickly, and conveniently.

What is AI KIOSK?

AI KIOSK is a smart public administrative service station integrating Artificial Intelligence (AI), image and voice recognition, and automatic data processing.

The solution is installed at Public Administrative Service Centers, One-Stop Departments, or citizen reception points to help citizens carry out administrative procedures without complicated operations.

Through voice interaction or a touch screen, AI KIOSK can guide citizens step by step in preparing records, looking up information, scanning documents, filling in forms, and transferring data directly into the local management system.

Problems AI KIOSK Solves
Reducing pressure on record-receiving officers

AI KIOSK helps automate many repetitive tasks such as guiding procedures, entering basic information, checking records, and receiving initial data.

As a result, officers can focus on professional duties instead of handling manual guidance tasks.

Helping citizens access public services more easily

Citizens can use AI KIOSK to look up information and carry out administrative procedures through a friendly, easy-to-use interface with voice support.

This helps narrow the digital gap between citizens and online public services, especially at the grassroots level.

Standardizing data from the point of intake

Information is collected and updated directly into the system, which reduces data-entry errors, limits incomplete records, and improves the quality of administrative data.

Expanding service capacity

AI KIOSK can operate continuously, allowing citizens to look up information and perform many public service operations even when no officer is available at the counter.

Key Features of AI KIOSK
AI-powered administrative procedure guidance

The AI can communicate naturally with citizens by voice, supporting lookups of procedures, records, and required documents, and providing specific step-by-step guidance.

Automatic form-filling support

Citizens only need to provide basic information, and the system automatically assists with data entry and completes forms in accordance with regulations.

Document scanning and digitization

AI KIOSK integrates document scanning, information recognition, and conversion of data into digital form to serve record processing.

Direct connection to the management system

Data is synchronized directly to the local management platform, reducing re-entry and ensuring data is always updated in a timely manner.

Protection of citizens' information

All transaction data is managed under a security mechanism and can be automatically erased from the device after each session ends, ensuring citizens' privacy.

Integration with GIOC

AI KIOSK does not operate independently but is part of the local digital operations ecosystem.

All data generated during citizen reception and support can be synchronized directly to the GIOC Intelligent Monitoring & Operations Center, contributing to a digital data source for management, statistics, and operations.

By connecting with GIOC, local authorities can monitor record intake, demand for public services, and the effectiveness of citizen service in real time.

Value Delivered to Localities

AI KIOSK is not merely a device that supports administrative procedures, but also a bridge between citizens and government in the digital environment.

The solution helps reduce the load on the one-stop department, improves the citizen experience, standardizes administrative data, and promotes local digital transformation.

It is one of the important components in building a modern digital government that puts citizens at the center and uses data as the foundation for management and operations.

AI KIOSK – Bringing Public Services Closer to Citizens

With smart support, process automation, and direct connection to the local data ecosystem, AI KIOSK helps simplify administrative procedures, improve service quality, and create an additional effective interaction channel between government and citizens.

AI KIOSK – A smart administrative assistant accompanying citizens in the digital era.